Q. What is a Mobivend Kiosk and how it works?

A. Mobivend kiosks are self automated vending machines with products ranging from daily groceries to meals. These kiosks also have lockers facility to make e-commerce deliveries faster, efficient and convenient.

Q. Where can I find Mobivend kiosks?

A. Mobivend kiosks are usually placed inside a secured gated area. The search bar on our home page can be used to locate the nearest machine from your location.

Q. How do you ensure the quality of the meals and assorted snacks in the kiosks?

A. We ensure that our staff duly replenishes fresh meals on time. Also, the kiosks are designed to keep the meals warm and healthy.

Q. How would you track if the user picks up more, less or a product different than what’s been ordered?

A. Our system of electronic sensors and camera installed onboard can easily detect and track any user mishandling the machine or products in any way.

Q. How do I select the kiosk for parcel delivery? How will my package reach there?

A. While shopping on your favourite e-commerce portal, you can choose your products to be delivered at nearest mobivend locker in delivery address options. As soon as your parcel reaches the locker, the delivery staff will use one time passcode/QR scan to put the parcel in appropriate locker.

Q. How do I know when my parcel arrives, and how can I collect it?

A. You will receive a notification along with a QR code and a numeric code on your registered mobile when the parcel arrives at mobivend lockers. To collect the parcel, simply enter the numeric code or scan the QR code at the kiosk to open up the locker where your parcel is placed.

Q. Will I get any reminder about collecting my package?

A. Yes. We will send you the reminder via SMS and email. We request you to pick your package within 72hours from the time of delivery to avoid cancellation of your order.

Q. Are these lockers completely secured from identity theft or vandalism?

A. The lockers are placed inside secured gated perimeter and the only person with correct numeric code or QR code can access it. Thus it eliminates any case of tampering or vandalism with your delivery.

Q. What if the machine breaks down?

A. You can directly contact us. Our service team will fix the problem as soon as possible.

Q. What is the lead time to start the service? Who will install the machine?

A. It takes about a month's time from ordering the machine to its delivery and operation. Mobivend staff will happily help you setup and install your own machine at your desired location.

Q. I am a retail store. Why should I partner with you?

A. Unlike investing lakhs of rupees in setting up a shop on the street with no customer loyalty, with us you get thousands of recurring customer base at a single point with just a fraction of investment. Enjoy customer loyalty and 24x7 business. Manage multiple mini shops from your phone or tablet. We will provide you inventory management system. Hassle free payment collection module available. 1 person can effectively run multiple mini stores in the vicinity. Hence, you have presence in several locations with reduced cost and time overhead.

Q. I am a restaurant. Why should I partner with you?

A. Mobivend provides its partners with a service which has clearly measurable value that ensures a superior customer experience & loyalty. Now you can open satellite business locations in corporates and ensure customer loyalty just by sitting at one place. You do what you are good at, i.e, cook delicious and healthy food and bear no extra overhead. Mobivend will take care of logistics, setting up meal box, finding locations, collecting payment, paying rent and electricity bills.

Q. We already have a cafeteria and food court in our office. What value will these kiosks add to my company?

A. This will ensure company more man hours and thereby increased productivity. The availability of a variety of healthy meals and assorted snacks is an added value to the employees. No more queues at the food counter.

Q. We already have a shop in our apartment? Why would we need your kiosks?

A. Our kiosks are like ATM machines that operate 24x7. Shops generally operate from 9am – 2pm & 4.30pm – 9.30pm. We have eliminated payment hassles by introducing seamless cashless payment via wallet. So, no more queues at the billing counter. Moreover, our locker facility provides unmatched parcel delivery service.

Q. How much physical space do these kiosks need?

A. Although, the physical size would vary depending on the type of kiosk (vending/meal), a typical kiosk is 7 feet tall, 4 feet wide and 3 feet in length.

Q. What are the specifications of the power outlet required at site? What is the power consumption?

A. A non-refrigerated kiosk will consume about 20W power per month while the refrigerated kiosk will consume about 600W per month.

Q. Is there an option to purchase the machine?

A. Yes. You can have your very own Mobivend kiosk that can help expand your business unlike any other option currently available in market with our manless, cashless, smart and 24x7 distribution systems. Dont hesitate to contact us for more details.

Q. How do I make payment?

A. You can use our online wallet facility to make payments for any products that you purchase. The wallet can be easily recharged via net banking, debit card or credit card.

Q. Do I have to pay extra for parcel delivery service?

A. No. Customers can avail our parcel delivery services for free! You just need to be a registered mobivend user.

Q. Do you charge more than MRP?

A. No. Infact look out for various offers where you can purchase the products at discounted prices far less than MRP! Even during no offer period, we never charge more than MRP.

Q. I want to advertise my products/service on kiosks? How much do you charge?

A. The LCD screen installed onboard displays ads effectively. The cost of advertisement may vary depending on location, type of machine and hours of display. Get in touch for more details.